Merlene Leano

Director of Marketing

New Media Services Pty Ltd


Melbourne, Australia


[email protected]

LinkedIn Profile


  • Importance of Communication in the Service Industry - Everybody should take note that communication is not about the ability to speak alone. It is also defined by one’s capacity to listen, analyze, and empathize with another person. Its…
  • 7 Benefits of Online Customer Service - The benefits of online services to customers are undeniable. As long as user engagement handling is done properly, your client support team can do so much more for your business,…
  • Benefits of Omnichannel Customer Service for Your Business - Benefits of Omnichannel Customer Service for Your Business Perhaps most business ventures have one thing common in their minds and that is to reach their personal goals. While it is…
  • Top 10 Customer Service Trends - An effective customer service is an important tool used by business owners in growing their company especially now, when a lot of people are using the internet as part of…