Managed IM chat operators
Keep every conversation on your platform responsive.
Live Chat Fairies provides trained, managed IM chat operators who cover your peak hours and time zones. Tell us your volume and hours, and we'll propose a coverage plan.
Get My Coverage Plan
Free proposal, no commitment. For platform operators, not job applicants.
Slow replies cost you active users.
Users expect a reply in minutes, at any hour. In-house teams can't easily cover every time zone, weekend and traffic spike.
When coverage drops, conversations go quiet and users leave. Loosely managed freelance pools fill the gap, but quality and consistency suffer.
When coverage drops, conversations go quiet and users leave. Loosely managed freelance pools fill the gap, but quality and consistency suffer.
A managed operator team, not a pool of freelancers
Trained Operators
Onboarded on your tone, scripts and platform rules.
Flexible coverage
Shifts built around your peak hours, time zones and campaigns.
Quality checks
Conversations are reviewed against your standards.
Clear reporting
Regular reports on volume, response times and quality.
From first call to full coverage
1
Share your needs
Volume, hours and the languages you need.
2
Get a coverage plan
Team size, shift pattern and cost.
3
Onboard the team
We train operators on your guidelines.
4
Go live and review
We monitor quality and adjust coverage as you grow.
Operations you can stand behind
Our operators follow your platform's rules and scripts, and every team is built to be accountable.
Supervised shifts. Every shift has a team lead watching quality and response times.
Regular quality checks. Conversations are reviewed against your guidelines, with feedback to operators every week.
Confidentiality. Operators work under NDA, with access only to the tools they need.
Operator wellbeing. Fair shift lengths, scheduled breaks and ongoing support keep teams steady and turnover low.
Supervised shifts. Every shift has a team lead watching quality and response times.
Regular quality checks. Conversations are reviewed against your guidelines, with feedback to operators every week.
Confidentiality. Operators work under NDA, with access only to the tools they need.
Operator wellbeing. Fair shift lengths, scheduled breaks and ongoing support keep teams steady and turnover low.
Supporting platforms across Europe
Most of the platforms we support operate in Europe. Here's what a typical coverage plan looks like.
Example coverage plan
Peak Hours
Evenings and weekends, CET
Team
Operators plus a team lead per shift
Languages
English, German, French
Reporting
Weekly volume,
response time and
QA
response time and
QA
Questions
We cover 15+ languages. Tell us which ones your users speak, and we'll staff your team to match.
Yes. We cover weekends and night shifts, and can build your schedule around your platform's busiest hours in any time zone.
Experienced and discreet team members.
Your team can be live within 5 business days after we agree on your coverage plan.
Yes. You can start with coverage for your busiest hours and add operators, shifts or languages as your platform grows.
Get your coverage plan
Tell us about your platform and peak hours. We'll reply within 24 hours.