How to Choose the Most Effective Customer Support Channels for Your Company

Customer service plays a crucial role in a company’s journey towards success. It is the literal way of how customers can engage with the enterprise in a personal manner. Time constantly changes and expands the character of the industry to suit the shifting needs of target audiences. Luckily, technological advancement has opened doors to many […]

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Top 10 Live Chat Software Solutions for Website

With a staggering 4.57 billion active daily users, the internet has encompassed 59% of the overall world population and paved the way for businesses to establish a sturdy flow of online transactions. However, as time passes and technology advances, consumer demand has also evolved into something more sophisticated and stringent. They yearn for better (or […]

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10 Benefits of Using Live Chat for Your Business

Live chat software has been helping improve how customer service is implemented. It enables companies and even small businesses online to answer their client’s inquiries in real-time. Research shows that the cost of live chat customer service is less compared to phone calls, and chat-centric features are more than just an add-on channel because of […]

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Importance of Customer Complaints for Your Business

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A business without its fair share of dissatisfied customers is as good as defeated and unsuccessful. End-users dictate the trajectory of a brand’s success. Their feedback helps expose where the business may be lacking and grants them an opportunity to work on it and improve. Without constructive feedback or a deeply subjective product review that’s […]

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