The process of outsourcing various services continues to grow worldwide. According to a report, the global business process outsourcing market was valued at more than $261.9 billion in 2022. It is projected to have a 9.4% compound annual growth rate (CAGR) from 2023 to 2030. Because of the benefits and the rising demand, it is […]
The advent of technology has benefited the sex industry in several ways. It opened more doors of opportunity for more kinds of sex work; its communication channels in particular allowed more room for various remote sexual activities. Gone are the days when you had to settle for letters sent weeks or even months in between. […]
As businesses are starting to recognize the value of providing excellent customer service, live chat has become an increasingly popular channel for customers to get in touch with companies. More and more businesses are now incorporating it into their customer support strategies. The latest live chat metrics for 2023 demonstrate a growing trend and importance […]
Customers seek a personalized experience when it comes to customer service, but traditional methods such as phone calls or email correspondence can be time-consuming and inconvenient. To address this, companies of all shapes and sizes tend to outsource live chat operators. Live chat customer support provides customers with immediate and direct access to support representatives, […]
Online shopping has become the staple of our new normal. With a swipe on their screens and a tap of their finger, dozens of customers have added a new item into their carts. But an increase in notifications for items added to cart does not always guarantee a purchase. It unfortunately also comes with a […]
In an industry where customers serve as your business’ life support, considering them as your “boss” is key to improve your sales rate and eventually propel your business to new heights. There may be tons of marketing strategies that businesses can utilize to boost sales, but nothing beats one of the old-timers in your marketing […]
Everybody should take note that communication is not about the ability to speak alone. It is also defined by one’s capacity to listen, analyze, and empathize with another person. Its aim is to create a comfortable atmosphere for both speakers to share their insights and comments regarding a particular topic. In the business world, the […]
With the dawn of the digital age and as the gradual domination of the tech-savvy generation over the norms of the online retail framework, the best way for your business to stay afloat in this never-ending virtual competition is engaging audiences with a well-structured website. It cannot be stressed enough, but an appealing web page […]
Customer service plays a crucial role in a company’s journey towards success. It is the literal way of how customers can engage with the enterprise in a personal manner. Time constantly changes and expands the character of the industry to suit the shifting needs of target audiences. Luckily, technological advancement has opened doors to many […]
With a staggering 4.57 billion active daily users, the internet has encompassed 59% of the overall world population and paved the way for businesses to establish a sturdy flow of online transactions. However, as time passes and technology advances, consumer demand has also evolved into something more sophisticated and stringent. They yearn for better (or […]