50+ Live Chat Statistics: 2023 Latest Trends and Insights

As businesses are starting to recognize the value of providing excellent customer service, live chat has become an increasingly popular channel for customers to get in touch with companies. More and more businesses are now incorporating it into their customer support strategies.  The latest live chat metrics for 2023 demonstrate a growing trend and importance […]

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Live Chat Support Service Guide: Benefits and Best Practices

Customers seek a personalized experience when it comes to customer service, but traditional methods such as phone calls or email correspondence can be time-consuming and inconvenient. To address this, companies of all shapes and sizes tend to outsource live chat operators. Live chat customer support provides customers with immediate and direct access to support representatives, […]

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How to Choose the Most Effective Customer Support Channels for Your Company

Customer service plays a crucial role in a company’s journey towards success. It is the literal way of how customers can engage with the enterprise in a personal manner. Time constantly changes and expands the character of the industry to suit the shifting needs of target audiences. Luckily, technological advancement has opened doors to many […]

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Top 10 Live Chat Software Solutions for Website

With a staggering 4.57 billion active daily users, the internet has encompassed 59% of the overall world population and paved the way for businesses to establish a sturdy flow of online transactions. However, as time passes and technology advances, consumer demand has also evolved into something more sophisticated and stringent. They yearn for better (or […]

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